Thinking

Perspectives

How scientific ideas change the questions we ask about products, people, and behaviour. Start with a practical problem, then follow the reasoning and references.

  1. An everyday observation
  2. The science behind it
  3. A different way to investigate
Follow an idea from a familiar observation to its implications.
Illustration of coffee signals connecting a product with a person and their setting.

A useful place to begin

Products are designed.
Experiences are emergent.

What changes when we stop treating a human response as a property of the product?

Read the opening perspective →

Articles & white papers

Follow the question that matters to you.

Browse a theme or search the collection. Each article keeps the technical explanation and references available.

12 of 12 articles

01Perception & product experience

Products are designed. Experiences are emergent.

A product can be specified. The human response must be studied.

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02Measurement & evidence

Start with the question. Then choose the method.

A rigorous method can still fail the organization if the decision was never defined.

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03Behaviour & adoption

Liking is evidence. It is not adoption.

A favourable rating tells us something useful. It does not establish whether people will choose the product or keep using it.

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04Measurement & evidence

Controlled research isolates. Contextual research tests whether the finding travels.

Controlled studies isolate effects. Studies in relevant settings test what happens when everyday conditions return.

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05Behaviour & adoption

A final state does not describe a trajectory.

A final measurement can miss the path that created the experience.

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06Regulation & scientific practice

What can this evidence actually support?

The same result can be sufficient for one decision and inadequate for another.

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07Individual differences & context

The Average Person Is a Statistical Convenience

An average can summarise a sample while hiding differences that matter to the product decision.

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08Measurement & evidence

The measure is part of the experiment.

Instructions, scales, timing and response formats can change what is observed.

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09Measurement & evidence

Where Did the Difference Enter?

A different response is an observation. It is not yet an explanation.

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10Measurement & evidence

Before You Change the Product, Find the Source of the Problem

An unexpected response may come from the product, the person, the setting, or the way it was measured. Find the source before choosing what to change.

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11Altered perception

What Psychedelics Reveal About Ordinary Experience

Time, space, self and social meaning feel stable until disruption shows how actively they are constructed.

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12Individual differences & context

Temperature Is Not Background

Temperature can change the product, the person, and the response—not just the room.

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Also published

Preprints and industry writing.

Exploratory research and applied perspectives, clearly distinguished from the peer-reviewed record.

A useful next conversation

Where does this connect with your work?

Bring a product problem, a research brief, or a result you are trying to interpret.

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